Customer Care
TCC Porcelain always aims at providing the highest level of support to event promoters and customers. If you came accross any problems, we apologize for the inconvenience and pledge our prompt attention to your issues.

You can call 1-281 556 8810, Monday-Friday, 8:00 a.m. to 8p.m. Central time or email us here.

Minimum Orders
We have no minumum order charge!

Charge Back Agreement
By purchasing any product, you agree to all TCC Porcelain terms and conditions. By receiving an RMA number you authorize TCC Porcelain to charge your account or credit card on file for any or all replacement parts and labor in the event of damage caused by improper packaging.

Payment Terms
Prepaid, credit card provided at time of order. Orders may be billed to Visa, Master Card or American Express.

Prepaid Orders:
You can prepay on line orders by sending payment to,

The China Corner, LLC
13155 Westheimer Road
Unit 112
Houston, TX 77077
USA

Order Status
When placing an order online, a confirmation email will be sent to you with your order number and a link where to check the status of your order. You are free to click on this link as often as you feel like, or log into your account to review your orders history. For telephone or fax order please contact Martina at +1 281 556 8810 for details on your order.

Sales Tax
All orders shipped to Texas are subject to 8.5% sales tax.

Why do I have to register with your site?
You do not need to register with us to browse our store. You are welcome to visit us, look through our inventory, and comparison shop without registering. However, you must register during the process of the first order only. Your registration gives us the information we need to contact you to confirm and ship your order, provide you with access to order status information, and contact you in the event of a problem with your order.

30 Day Return - 10 Days Exchange/Upgrade Policy
At THE CHINA CORNER, we have a very liberal exchange policy. If you are not 100% satisfied with your order, TCC Porcelain will exchange or upgrade the product within 10 days of your purchase at no extra charge. (excluding shipping charges)

For a return, call +1 281 556 8810 and we will provide you with return instructions. As soon as your product is received at the receiving warehouse, your credit card will be credited for the price of the product. Each case will be evaluated on an individual basis and may be subject to one or more of the following:

Deducting a 15% restocking fee (on all returned / refused items).
Deducting shipping charges.
Deducting for missing or damaged items.
Deducting for damage cause by misuse, improper packing or under insured.

KEEP ALL PACKING MATERIAL
Damage claims is NOT POSSIBLE without ALL packing material. If packing materials are lost or discarded, claims for damaged or defective product cannot be accepted. All parts and components must be re-packed into their original packing material**. * Only defective, damaged or factory-sealed supplies are eligible for return under the terms of our 30-day return policy. In all other cases, supply that has been opened or has a broken seal is not eligible for return (See specific garanty for kiln). ** You are responsible for any or all damages due to your improper packaging.

Privacy Statement
See our Terms and Conditions.

Product Availability & Shipping
Occasionally, our stock may be depleted due to high demand or factory delays.

Shipping Damage
Report any damage or breakage to us immediately upon receipt of your merchandise. You must retain all packing material for two weeks for the carrier's inspection. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier.

International Orders
TCC Porcelain is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas, however TCC Porcelain will review each case on an individual basis. Currently all international orders must be paid online by credit card. Please allow up to one week for processing. International Customers: Please call +1 281 556 8810 to verify your country's import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order. Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed.